Real-Time Workforce Optimizer

Teleperformance is seeking a Real-Time Analyst in Cape Town, South Africa. The ideal candidate will manage real-time resource allocation and ensure service level goals are met. Responsibilities include monitoring service levels across all channels, analyzing KPIs, preparing performance reports, and working with operations teams to optimize resource allocation. Candidates should have experience as an RTA, preferably within a BPO, and proficiency in monitoring tools such as IEX, Aspect, and Calabrio.
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