Real-Time Workforce Optimization Specialist

WNS Global Services in Quezon City is seeking a proactive individual to monitor live volumes and ensure SLA, AHT, and occupancy targets are achieved. You will provide intraday reports and support VIP and irregular operations coverage.

The ideal candidate should possess strong analytical skills, quick decision-making abilities, and proficiency in workforce tools like Talkdesk and Salesforce. Excellent communication and adaptability in high-volume travel environments are essential for this role.