Real-Time Workforce Analyst - Scheduling & Analytics

WNS Global Services Inc. is seeking a Workforce Management professional to manage real-time and intraday resources, ensuring the right number of agents are in the seats to handle forecasted call volumes and achieve service levels.

You will join a WFM team in Cape Town, monitoring staffing, performing variance analysis and providing insights to operations. The role requires 2+ years in WFM, experience with Aspect and MS Excel, and willingness to travel across sites.