Real-Time Workforce Analyst: Optimize Call Center Performance

TELUS Digital is seeking a candidate in the Philippines for a Workforce Management role focused on managing service levels for Operations accounts. You'll be responsible for real-time data analysis, queue management, and communicating performance metrics to key stakeholders.

The ideal candidate holds a Bachelor's degree and has at least one year of Workforce Management experience in the call center industry. A commitment to TELUS values, including customer focus and teamwork, is essential.