Real-Time WFM Analyst: Queue & Service Level Manager

TELUS Digital is seeking a Workforce Management professional to ensure real-time performance for Operations accounts. You will manage the queue, analyze metrics such as call volume and AHT, and collaborate across team captains and management to implement action plans.

The role requires a Bachelor's degree and 1+ year of WFM experience in a call center or customer service setting, with proficiency in MS Office and call center tools.