Real-time operations & wfm analyst

WNS in Durban is looking for a Real-Time Analyst (RTA) to monitor and analyze real-time data for effective service levels. The role requires strong analytical skills and a basic knowledge of Excel.

Candidates must have at least one year of WFM experience and be proficient in WFM tools such as Calabrio and Amazon Connect. The ideal applicant should thrive in a fast-paced environment and work independently as well as part of a team. #J-18808-Ljbffr