Real-Time Operations Lead — Call Center Performance

A leading global business solutions provider in Taguig is seeking a dedicated team leader for a vital role in performance monitoring within the Call Center environment. Candidates must possess at least 3 years of relevant experience and have a solid understanding of operational KPIs. Flexibility to adapt to a 24/7 work schedule is essential. This position offers an opportunity to lead initiatives aimed at improving productivity and service level performance, partnering closely with supervisors and team members.
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