Real-Time Operations Analyst, Wfm & Incident Coordination

Tential Solutions in Xico, Mexico is looking for a Real-Time Analyst (RTA) to enhance Player support operations.The RTA will closely monitor support metrics, ensuring optimal staffing levels and quick resolution of potential issues.The role requires 3+ years of experience in a similar capacity and advanced skills in data analysis and reporting tools.A degree or relevant work experience is required, along with excellent communication skills.Candidates will frequently interact with partners across various time zones, making attention to detail and a solution-oriented approach crucial.
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