Real-Time Operations Analyst – Onsite Graveyard Shift

HGS is seeking a dedicated professional in Quezon City, Philippines, to monitor call volume queues and ensure service level targets are met. The role involves managing schedules, generating performance reports, and collaborating with teams for optimal service delivery.

Ideal candidates should have a strong analytical background, call center experience, and be willing to work on a graveyard shift. Knowledge of relevant tools like Verint and Gladly is essential for success in this dynamic environment.