Real-Time KPI & Performance Analyst

Sutherland in Pampanga, Philippines is seeking a Lead RTA to monitor real-time performance queues and support call center operations. The ideal candidate will have at least 2 years of RTA experience and strong skills in MS-Excel, alongside good communication skills.

This role involves preparing performance analysis reports and collaborating with floor supervisors to ensure service levels are maintained effectively. Flexibility to work in a 24/7 environment is necessary.