Real-Time Intraday Analyst: Forecast & SLA Optimizer

TaskUs in Pampanga, Philippines is seeking a Real Time Analyst responsible for intraday performance management, ensuring adjustments are made when staffing is misaligned. The role involves monitoring queue levels and analyzing forecast variations to optimize service levels.

The ideal candidate holds a Bachelor’s Degree, preferably has 1 year of experience in RTA/WFM, and possesses strong analytical skills and attention to detail. Join us to drive our performance metrics effectively!