Real-Time Banking WFM Analyst

PM Consulting is hiring a detail-oriented Real Time Analyst (RTA) to join the Workforce Management team in Metro Manila. The RTA will monitor real-time performance and ensure service level targets are met, playing a critical role in optimizing staffing efficiency.

The ideal candidate should hold a Bachelor's Degree with 1-2 years of experience in contact centers and Workforce Management. Strong analytical skills and proficiency in MS Excel are essential.