Real-Time Analytics & Scheduling Specialist

IntouchCX is seeking a Real Time Analyst (RTA) to monitor and enhance the real-time performance of team members. The role requires excellent communication, data analysis, and adaptability to support the dynamic needs of the team.

The ideal candidate will have a high school diploma and proficiency in MS Word and Excel, demonstrating strong analytical skills. Responsibilities include adjusting staffing, evaluating data, and ensuring compliance with schedules.