Real-Time Analyst: Dynamic Call Center Optimizer

IntouchCX in Bogotá is seeking a Real Time Analyst to monitor and adjust real-time performance of contact center teams, with focus on scheduling, call queues, and forecasting volumes by half-hour segments.

The ideal candidate will combine strong data analysis with excellent communication, and will be proficient in MS Word and Excel. You will collaborate with management, team leaders, and staff to meet forecasted volumes.