RBS E-CUSTOMS - CUSTOMER SERVICES REPRESENTATIVE

Primary Responsibilities    

• Maintain customer communications with regards to customer service activities
• Provide a polite and prompt response to all customer queries in compliance with service level agreements
• Maintain records of queries in the company call management system, ensuring that the reported issue is investigated and resolved or escalated appropriately.
• Assist customers to achieve a resolution to their query or request, supporting all inbound communications methods which include telephone, live chat and email.
• Undertake software quality assurance and user acceptance testing.
• Contribute to a high-performing Customer Service team to maintain strong customer relationships, collaboration with colleagues and solution-focused working environment.

Specific Responsibilities   

• At all ...