RB-Alternate Distribution-BBD - Tele Caller (Outsource)

Role: Tele Caller - BBD

Location: Dubai

To enhance the post-account opening experience for ADIB customers by ensuring activation of essential banking services, educating clients on available financial solutions and identifying relationship management opportunities to drive engagement and account utilisation.

• Service: Satisfactory level of Service.
• Revenue: Account Funding Activation Rate.
• Quality and Control: Call Quality Score Tracker Accuracy & Case Closure Rate, Average Handling Time.

• Welcome Call & Customer Engagement:
  • Initiate a personalized welcome call to newly onboarded customers to introduce them to ADIB’s suite of banking services and reinforce the bank’s commitment to customer satisfaction.
  • Provide a brief overview of the products and services available and confirm:...