Raffles Service Executive / Agent (Reservations)

The Raffles Service Executive / Agent delivers friendly and professional service that meets guests’ call experience expectations and is able to answer all types of enquiries. The position offers a centralized communication service in an efficient manner supporting all departments of the Hotel and supervises Raffles Service Agents ensuring every call meets the standards.

• Handle guest comments competently and swiftly.
• Maintain level of confidentiality and discretion of guests and colleagues at all times.
• Ensure guests receive the experience detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) and Forbes 5‑star/Leading Quality Assurance (LQA) standards, aiming to achieve the scores and goals set by management.
• Cooperate closely with the Raffles Butlers team.