R1025 Tier 2 Support Specialist (Open)

Job Description

What We Are Looking For:

Stem is seeking a highly motivated Tier 2 Support Specialist to join our technical support team. This role provides high level technical and product support for Stem’s customers while coordinating installations with internal teams and vendor partners. The ideal candidate will be customer-focused and collaborate effectively with cross-functional teams that support and contribute to client success.

We’re looking for someone who is passionate about renewable energy, dependable, maintains good attendance, works well in a team environment, and brings a cooperative and respectful attitude.

Responsibilities

• Complete a multi-week formal training program to prepare you for handling inbound calls as frontline support for product and service inquiries
• Respond to customer calls through a call queue, delivering high-quality technical support for Stem’s products and services across hard...