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Quality & Training Manager

TELUS Digital

remote, romblon, Philippines Full-time June 23, 2026

Found Description

Position Summary

This exciting, fast‑paced role involves managing both quality assurance and training strategies on a large, complex, and dynamic program. The candidate will develop and implement a holistic quality and learning strategy, evolving the quality model and training frameworks to drive program performance. They will oversee the management, growth, and development of a large, multinational quality and training team.

Responsibilities

  • Strategic Leadership & Process Optimization
    • Lead quality and training activities for a global program
    • Develop a team of quality professionals and trainers to deliver metrics aligned to customer and business requirements
    • Develop and own solutions to establish efficient quality and training processes, streamlining existing workflows for maximum impact
    • Lead development of new quality processes, training modules, instructional design frameworks, and evaluation...

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