Quality Systems Expert with ISO Focus

Become a pivotal Quality Systems Expert, specializing in ISO compliance, in a hybrid role based in Burnaby, BC. Drive excellence in quality management and enhance customer satisfaction through effective complaint resolution.
This role is focused on maintaining and improving our Quality and Environmental Management System in line with ISO 9001 and ISO 14001 standards. You will be responsible for leading customer complaint investigations and coordinating corrective actions, working closely with process owners to enhance overall performance. Your contributions will ensure that quality metrics align with both business and customer expectations.
Key Responsibilities:
• Oversee QMS/EMS compliance and improvement initiatives
• Lead customer complaint handling and problem resolution
• Conduct audits and support certification assessments
• Train and educate employees on quality standards
• Monitor quality performance metrics for continuous improvement
Requirements:
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