Quality Specialist - Travel Claims

Job Summary

Reporting to the Travel Operations Quality Claims Manager – APAC & Europe, the Travel Claims Quality Delegate serves as the single point of contact for all Business Unit leakage and trends analysis, ensuring a streamlined approach to identifying and addressing inefficiencies.

This role is pivotal in driving operational excellence by performing root cause analysis and leveraging the PDCA (Plan-Do-Check-Act) methodology to implement continuous improvement initiatives.

What you do:
Audit and Monitoring Activities
• Act as the central figure for monitoring and analyzing leakage trends across all travel claims processes.
• Facilitate and conduct control testing, closed file reviews, and exception report monitoring to ensure compliance with internal and external standards.
• Review and examine relevant records, reports, and documentation to iden...