Found Description
We are hiring a **Quality Solutions Specialist** who will be part of the Customer Experience organization at Steelcase.Responsibilities are based on creating a positive customer service by providing a complex technical advice, after thorough investigation, on quality, warranty and freight claims.
**Performed activities**:- Interviews customers to clearly define problem, document accurate and relevant details of their requests in the system to provide resolution to Quality, Warranty and Freight issues.
- Negotiates efficient and low-cost solutions for dealers and end users as well as offering credits, billing adjustments, product dispositions and parts packages.
- Works with Carriers, Steelcase logistics team and Suppliers to determine low cost solutions for carrier damages.
- Establishes ongoing relationships with Quality team at plants and with other product specialist within the organization to have a deep understanding of the product, components, etc. to determine...