Quality Program Manager 4

Responsibilities

• Help build collaborative partnerships with the customer account teams
• Engage with account team to understand the voice of the customer
• Participate in Quarterly Operations Review, aligning with GOps Quality and Global Quality on regional metrics
• If GOps executives join a customer executive review or meeting, ensure they are fully prepared and informed as needed
• Educate and clarify the GOps Quality messaging
• Direct customer engagement when necessary
• Help manager resolve key quality issues raised by our customers, collaborating with the Lam account team
• Collaborate with customer executives, Lam executives, product groups, and supplier engineers as needed
• Facilitate the identification of customer quality issues, determine their root cause, and implement effective solutions
• Educate and communicate to the Goops quality team on quality issues and/or trends at Lam’s key custome...