Quality Manager

Quality Manager**Quality Manager (Forbes Standards)**:Our guests expect excellence in every detail of their stay, and maintaining Forbes standards across all areas of the hotel is essential to delivering a world-class experience.The role of the Quality Manager is critical in ensuring that every department consistently aligns with these standards to create exceptional operations and unforgettable guest stays.
**What will I be doing?
**:As a Quality Manager, you will be responsible for overseeing and supporting Forbes standards across the entire hotel operation.In this role, you will:- Monitor, implement, and reinforce Forbes service standards throughout all guest-facing areas, including Food & Beverage, Front Desk, Guest Services, Housekeeping, Spa, and other operational departments.
- Conduct regular quality audits and service observations to ensure brand consistency and compliance with Forbes requirements.
- Collaborate closely with department heads to identify serv...