Found Description
Role Summary
The Quality Manager will champion service excellence across travel and tourism operations. This role establishes, implements and monitors quality-assurance policies to ensure compliance with industry standards and guest-satisfaction goals. The Quality Manager conducts audits, analyses guest feedback and performance data, recommends process improvements, coordinates staff training and prepares quality reports for executive management.
Key Responsibilities
Lead quality management initiatives and develop policies that ensure service excellence and guest satisfaction across all departments.