Found Description
Responsibilities
- Identification and regular engagement with key stakeholders to promote quality management and gathering feedback on performance.
- Support the effective planning and allocation of resources (including people and budgets) enabling delivery of agreed objectives and deliverables.
- Ensuring consistent and effective implementation of Quality supporting systems across their organization (e.g., NCR, Progressive learning and Customer satisfaction systems).
- Supporting tenders and proposal activities for their organization.
- Planning and execution of risk‑based assurance plans including the escalation of significant findings to program/project leaders.
- Monitoring and analysis of delivery performance data, regularly reporting themes and trends to senior leaders and undertaking intervention as required.
- Gathering and acting upon customer feedback ensuring action is taken to maintain and improve customer satisfac...