Quality Insights Leader for Call Center Performance

Asurion is seeking a Quality & Insights Supervisor for their Cebu City location. This key role involves ensuring call center quality performance through strategic quality management programs. You'll provide leadership to the Quality & Insights Analysts and drive various quality initiatives, improving team performance and customer interactions.

The ideal candidate should have a bachelor's degree and at least 2 years of experience in quality assurance within a call center environment. Strong analytical, communication, and leadership skills are essential.