Quality & Enablement Senior Manager Role

Become a vital part of Questrade as their Senior Manager for Learning, Quality, and Enablement. This role prioritizes strategic training and quality initiatives leveraging cutting-edge technology.
Questrade Financial Group seeks an experienced professional to lead the design and continuous improvement of training programs for its Sales & Service teams. The Senior Manager will utilize AI tools and insights to enhance program effectiveness and foster a culture of ongoing development and engagement among staff. This position requires close collaboration with various stakeholders to align learning solutions with business objectives.
Key Responsibilities:
• Implement learning and development strategies for operational success
• Conduct thorough training needs assessments
• Design impactful learning programs across multiple formats
• Collaborate to set KPIs and monitor program success
• Develop coaching frameworks for specialized teams
Requirements:
• Post-secondar...