Quality & Customer Excellence Manager

Eurovision Services is seeking a highly motivated Quality & Customer Excellence Manager to join our Operations leadership team in Madrid.

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ABOUT THE ROLE

This is a key operational leadership role at the heart of live sports delivery - ensuring the world’s leading broadcasters, leagues, platforms, and rights holders trust us to deliver their most valuable content flawlessly, every time.

As the voice of the customer inside the organization, you will shape how service excellence is designed, delivered, measured, and continuously improved across our global contribution and distribution ecosystem.

YOUR IMPACT

As Head of Quality & Customer Excellence, you will coordinate and continuously improve the end-to-end service quality experience - from event readiness to live transmission perf...