Quality Control Specialist at Equitable

Become a Quality and Controls Specialist at Equitable, Waterloo, where you’ll ensure client confidence through effective quality control in a hybrid work environment. Your role is crucial in maintaining high standards across Individual Insurance operations.
In this permanent full-time position, you will assess and improve transactional processes while adhering to compliance standards. Your analytical and problem-solving skills will help drive continuous improvement and operational excellence. Collaborate with various teams to prepare quality reports and deliver constructive feedback on performance.
Key Responsibilities:
• Develop and execute effective quality control measures
• Monitor compliance with internal audits
• Review operations communications for effectiveness
• Conduct root cause analysis for recurring issues
• Prepare data-driven quality improvement reports
Requirements:
• Expertise in Individual Insurance products
• Proficiency in analytical an...