Found Description
Regular Kuala Lumpur International business Service operations
Update
We are looking for a Quality Control Specialist, who will ensure our customer interactions are aligned with Trip.com’s service and business objectives. By playing a key role in the service team, you will be standardizing communication processes and improving the customer experience.
In this Role, you’ll get to
- Evaluate advisor performance by monitoring communications with customers and system operations.
- Provide constructive feedback to advisors, team leaders, and managers regarding communications, processes and systems.
- Lead or participate in service quality and workflow improvement initiatives.
- Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
- Advocate the Trip.com culture both internally and externally.
- Assist with ad hoc projects assigned by Team Leads / Supervi...