Found Description
Responsibilities
- Ensures the quality of task completion by auditing daily work produced by the team
- Prepares daily, weekly and monthly QA reports
- Interacts with operations and support groups regarding quality improvements
- Ensure adherence to client standards and recommends actions plans
- Organizes process documents and ensures they're up to date
- Performs regular and special audits as requested by Client Teams
- Assists Service Delivery teams on investigating client escalations
- Evaluates and discusses problems relating to accuracy scores and quality
- Conducts coaching, QA talk and qualifies new hires for process certification
- Supports QA initiatives/projects for quality and process improvements
- Complies with Time Keeping Standards & Policies
Requirements
- Bachelor's Degree or equivalent work experience
- 1-2 years Quality Assurance ...