Found Description
About the Job
We’re changing the way people think about customer service, and we need your help! We’re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client‑partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members.
As Quality Assurance Team Lead, You Will…
- Manage administrative and reporting tasks associated with quality metrics
- Assist in providing actionable insights to our Operations Team and client‑partners
- Partner with other support departments to achieve metric goals
- Assist in reviewing and maintaining calibration scores among the QA Team
- Maintain and develop pertinent operational statistics, financial management information and results...