Quality Assurance - Supervisor

Brief Job Description

• Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met.
• Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team.
• Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance.
• Work closely with Customer Experience team to drive improvement C-Sat and soft skills.
• Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM.
• Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training).

Competencies Required

• Proven leadership skills.
• Ability to develop and motivate a team.
• Ability to communicate effectively to a variety of audiences.
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