Quality Assurance Supervisor (Call Center) (Tijuana)

• Department Name: Quality Assurance
• Job Type: Full time
• Industry: Communications
• Service Now Ticket: INC
• Modality: On Site
• Work Experience: 1-3 years
• Date Opened: 10/14/2025
• City: Tijuana
• State/Province: Baja California
• Country: Mexico
• Zip/Postal Code: 22225

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance.

This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality Assurance Supervisor will act as a bridge between auditing and operational excellence & drive measurable improvements by analyzing performance trends, coaching QA analysts, and executing continuous improvement initiatives.