Quality Assurance Product Support Associate

Responsibilities

• Manages the site Customer Complaint Investigation Program, including deciding which complaints will be investigated, how they will be investigated, coordinating data‑generating activities, evaluating data and writing investigation summaries/conclusions.
• Maintains effective communication with Technical Service groups worldwide regarding this site’s product complaint investigations. Includes review of complaint cases at earliest stage to assess Technical Service performance.
• Labelling Regulatory Compliance, including reviewing product labeling to assure compliance with product claims and supporting the labeling control process.
• Product Recall / Field Action Activities; coordinate activities as required.
• Post Market Surveillance; responsibility for coordinating and implementing this program. May include generation, maintenance and reporting of key metrics for the site.
• Maintains, administers and distr...