Found Description
The QA Test Manager plays a critical role in ensuring the success of the Quality Assurance function within COAT. This position is responsible for overseeing and planning testing activities for new and modified systems that impact the COAT Contact Centre applications.
The QA Test Manager evaluates the quality and risk of changes or enhancements to the Contact Centre applications to ensure that all changes are thoroughly tested and validated before implementation for use by the Operations teams globally.
Additionally, this role manages and controls changes to banking application systems to maintain system integrity within the production environment. The QA Test Manager ensures that all activities comply with governing regulations, internal policies, and established procedures.
Accountability
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provides ongoing ...