Found Description
We're Hiring: Quality Assurance (QA) Manager
Location:
Bahria Town, Phase 4, Rawalpindi
Shift Timing:
7:00 PM – 5:00 AM (On-Site)
Company:
Work
Work is looking for an experienced and performance-driven
Quality Assurance Manager
to lead and optimize our QA operations. If you have strong leadership skills and a passion for driving quality excellence in a call center/BPO environment, we would love to hear from you
Job Overview
As the
QA Manager
, you will be responsible for overseeing and improving quality assurance processes across the organization. You will manage a team of QA Evaluators and Auditors, ensuring performance standards meet and exceed client expectations.
Key Responsibilities
- Lead, mentor, and manage the QA team to ensure high performance and continuous improvement.
- Oversee and enhance quality assurance processes including call monitoring, evaluation frameworks, a...