Quality Assurance Leader, Multichannel CX

Takealot.com, South Africa’s leading online retailer, is seeking a highly talented Quality Assurance Manager to join our team. You will lead the design, governance, and ongoing improvement of a unified Quality Management System and Customer Experience framework across all contact center operations to drive CSAT, compliance, and efficiency.

Reporting to the Group Head of Customer & Business Support, you will standardize processes, lead QA leaders and analysts, and partner with senior