Found Description
QUALITY ASSURANCE LEAD
Work Setup: Onsite | Makati
Work Hours: Night Shift | 9pm – 5am MNL
Reporting to: Training & QA Manager
Job Summary
The Quality Assurance Lead is responsible for leading the day-to-day Quality Assurance function, ensuring consistent quality monitoring, evaluation accuracy, and continuous improvement across assigned client programs. This role partners closely with Operations, Training, and clients to improve quality performance, enhance the customer experience, and foster Imagenet's Zero Error Mindset by promoting accuracy, accountability, prevention, and continuous improvement.
The QA Lead analyzes quality trends, conducts root cause analysis, facilitates calibrations, coaches Quality Analysts, and develops actionable quality improvement plans that help exceed client expectations and achieve operational excellence.
Key Responsibilities
Lead Quality Operations
- Lead the day-...