Quality Assurance Lead - BPO & Customer Experience

A BPO services company in Metro Manila seeks a Quality Manager to ensure high-quality customer interactions and compliance with client standards. Responsibilities include developing quality frameworks, monitoring performance, coaching team members, and reporting insights. Ideal candidates have a degree in a relevant field and proven experience in Quality Assurance within a BPO environment. A strong understanding of customer experience metrics and excellent communication skills are essential. This is a fast-paced role requiring adaptability to varying business needs.
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