Found Description
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
As a Quality & Assurance Lead within our Member Experience team, you will play a key role in uplifting the quality and effectiveness of dispute resolution services. Working across Internal and External Dispute Resolution (IDR and EDR), you will drive improved member outcomes through oversight, assurance and continuous improvement initiatives.
In a highly collaborative and influential role, you will work closely with internal stakeholders and external providers to ensure se...