Quality Assurance Analyst (Onsite)

Overview

Are you passionate about empowering people through training and ensuring the highest quality standards? This hybrid role as a Trainer/QA Analyst in our Small Teams division focuses on evaluating performance, identifying knowledge gaps, and bridging processes between clients and our operations team to help employees reach their full potential and ensure our team delivers exceptional service to clients—every time.

Responsibilities

• Conduct fair and consistent quality evaluations using established Small Teams QA Guidelines.


• Design and deliver engaging training programs covering product knowledge, company policies , processes, system navigation , and essential soft skills such as emotional intelligence .


• Administer regular assessments to verify trainee comprehension and proactively identify knowledge and skill gaps.


• Partici...