Quality Assurance Analyst, Global Operations (18 Month Temp)

Our Match Group Governance Quality Team is dedicated to supporting and protecting our user base.

The QA team supports our Global Operations, Product, and Policy teams, allowing them to consistently deliver excellence to our users through auditing, insights, and recommendations.

We are looking for a detail-oriented, strategic, and dedicated Quality Assurance Analyst to join our Match Group Governance Quality team.

The position is a temp role for 18 months .

How you'll make an impact:

• Conduct audits completed by internal specialists and vendor agents for all lines of business - including email support and moderation. Also conduct other audit types as requested - RCA, Targeted Audits, etc.
• Coach internal specialists and vendor Team Leads and graders on behaviors, workflows, and processes
• Create, maintain, and update rubrics that effectively measure agent performance
• Analyze data to determine how eac...