Found Description
Responsibilities
- Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries.
- Sharing call quality check results with the team and providing the required coaching wherever is required for officers.
- Review duplicate complaints data and do monthly reporting to line manager / HOD.
- Conduct checks on invalid complaints to validate the tagging done by officers.
- Update and manage daily follow up sheet and provide daily updates to officer for customer communication on their request.
- Supporting team leaders in enhancing the call quality process / standards.
- Customer focused and managing relation within the bank’s rules, regulations and interest.
- Experience in Contact Center, Customer Service, or complaints environment.
- Excellent inter-personal and communications skills with goo...
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