Quality Assurance Analyst at Teleperformance

Elevate your career as a Quality Assurance Analyst at Teleperformance’s Toronto location. This on-site role focuses on enhancing quality through process evaluation and compliance monitoring.
As a Quality Analyst, you will be integral to maintaining superior standards at Teleperformance, a global leader in customer experience management. Your attention to detail and analytical skills will help ensure compliance, identify improvement areas, and collaborate with cross-functional teams to boost customer satisfaction. Participate actively in quality initiatives and contribute valuable insights.
Key Responsibilities:
• Audit transactions per customer guidelines
• Report quality scores on daily, weekly, and monthly basis
• Drive improvement initiatives from quality perspective
• Participate in calibration sessions with fellow analysts
• Conduct error analysis to provide process insights
Requirements:
• Vocational diploma or bachelor’s degree
• Team player with st...