Quality Assurance Advisor at Definity

Elevate your career with Definity as a Quality Assurance Advisor in Waterloo, ONT. This hybrid role offers the chance to shape claims quality and engage in crucial decision-making.
As a Claims Quality Advisor, you will provide senior level QA insights that enhance decision-making across Lines of Business. With over 10 years of claims handling experience, you will translate QA findings into actionable insights, while ensuring claims adhere to regulatory requirements and internal standards. Your expertise will help manage risks, improve QA methodologies, and support technical training initiatives.
Key Responsibilities:
• Conduct targeted and complex claims file reviews
• Validate trends through thorough file-level analysis
• Lead interpretive analysis and reporting of findings
• Facilitate calibration activities for consistent QA applications
• Support resolution of interpretation differences between teams
Requirements:
• University Degree or equivalent experie...