Quality Analyst (Medellín) (Colombia)

About TaskUs

TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping clients represent, protect, and grow their brands.

Quality Analyst Role

The Quality Analyst is responsible for creating an end‑to‑end test plan, including quality metrics; executing the plan and managing all activities to ensure that all objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy and/or external systems.

Roles and Responsibilities

• Audit calls, interactions, and transactions for aligned agents.
• Coach agents for performance improvement.
• Report performance for aligned span on a daily, weekly, and monthly basis.
• Provide inputs, basis audits, for briefings and training needs identification.
• Partner with team lea...