Found Description
Job Title: Quality Analyst – Customer Service
Department: Customer Service
Location: Verdant-84 (Pune)
Employment Type: Full-Time
About the Role
We are looking for a detail-oriented and customer-focuse d Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels - email, chat, voice, and social media - to ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment.
Key Responsibilities
- Monitor and evaluate the quality of customer interactions (calls, chats, and emails) handled by customer service representatives.
- Develop and maintain quality monitoring forms, scorecards, and ...
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