QA Team Leader — Elevate WOW Customer Experience

Ecosa in Metro Manila is seeking a Quality Analyst Team Leader to ensure exceptional customer experiences by leading the Quality Analyst team. The role involves developing QA frameworks, coaching team members, and collaborating with various departments to improve overall service delivery.

The ideal candidate has over 3 years of leadership experience in customer service, combined with proven expertise in quality assurance. This position offers a dynamic environment and aims to foster a culture of excellence.